America's
trusted
weight-loss program

After you complete the health intake, a licensed clinician reviews your information — typically within 24 hours. Depending on your state and health profile, you may receive a prescription directly or be asked to complete a brief phone or video call. Once approved, your medication is prepared and shipped to you, with tracking updates sent by email and text. Each shipment includes a four-week supply. You’ll be guided through refill check-ins to ensure uninterrupted care, and you’ll have ongoing access to your patient portal for support, progress tracking, and questions at no extra cost.

Injectable treatments are taken once weekly and administered using a small needle. Tablet treatments are taken daily and dissolve under the tongue for absorption. We offer both injectable and tablet forms of semaglutide and tirzepatide. All treatments are clinician-guided and prescribed based on your health profile, preferences, and state requirements.

You can cancel at any time. Before your provider consultation, before your first shipment, or if our provider finds you're not clinically eligible — you get a full refund, no questions asked. If you experience a documented adverse reaction after starting treatment, you're eligible for a prorated refund. For month-to-month subscriptions, you can cancel future months at any time through your patient portal. To avoid being charged for the next shipment, please cancel before your next order is prepared. For committed multi-month plans (3, 4, or 6 months), these are offered at a discounted rate because they represent a committed treatment course. If you need to cancel after your first medication ships, your refund is calculated using our standard monthly rate — not the discounted rate you paid. This ensures committed plan pricing cannot be used as a discounted trial. Our 30-day satisfaction guarantee applies to month-to-month plans only. If you want to try a medication with maximum flexibility, start with a monthly plan. For full details and a worked example, see our Refund & Cancellation Policy at https://chia.health/legal/refund-policy.

No. Insurance is not required. We accept all major credit cards, including Visa, Mastercard, and American Express. There are no hidden fees.

Yes. If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), you can pay using your HSA/FSA card at checkout. If you need additional documentation email support@chia.health and tell us what your administrator requested.

All Chia clinicians are licensed and based in the United States. Your care is provided through a secure telehealth platform and follows the same medical standards required for in-person care.

Our partner pharmacies are state-licensed 503A compounding pharmacies, operating under Section 503A of the Federal Food, Drug, and Cosmetic Act. 503A pharmacies specialize in personalized, patient-specific medications — FDA registration applies to mass-manufacturing facilities, which is a different category entirely. All active ingredients are sourced from FDA-registered and inspected suppliers.

No. If a clinician determines that you’re not eligible, you won’t be charged. If payment was already processed, a full refund will be issued within 24–48 hours. Video appointments are also not charged if you’re deemed ineligible.

Possibly. If you’ve recently been prescribed medication by another provider, a Chia clinician will review your current prescription and dosage to determine the safest way to continue. You may be asked to share documentation and answer a few follow-up questions before your starting dosage is confirmed.

Before your current supply runs out, you’ll receive a check-in through your patient portal. A clinician will review your progress and confirm eligibility to continue. If approved, your next shipment is prepared automatically. You can also message your care team or schedule an appointment if you have questions or concerns.