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Refund & Cancellation Policy

Last Updated: February 24, 2026

At Chia Health ("Chia," "we," "us," or "our"), operated by Zerolimit Tech LLC, we are committed to transparency in our billing practices. This policy outlines the terms governing refunds, cancellations, and returns for our telehealth subscription service.

1. Subscription Overview

Chia offers a monthly subscription that includes access to licensed telehealth consultations, AI-powered health coaching, ongoing care coordination, and medication fulfillment for eligible patients. Subscriptions are billed on a recurring monthly basis through Stripe. There are no long-term contracts, and you may cancel at any time subject to the terms below.

2. Refund Eligibility

Before Provider Review: If you enroll and a licensed provider has not yet reviewed your medical intake or completed your clinical consultation, you are eligible for a full refund of your subscription payment. To request a refund at this stage, contact our support team before your consultation is completed.

Medical Ineligibility: If our licensed provider determines during your consultation that you are not a suitable candidate for treatment (e.g., you do not meet clinical criteria, have a contraindicated medical condition, or are otherwise ineligible), you will receive a full 100% refund of your subscription payment.

After Prescription & Fulfillment: Once a prescription has been issued by your provider and submitted to our licensed pharmacy partner for fulfillment, your subscription payment for that billing cycle is non-refundable. Due to federal and state pharmacy regulations, dispensed or shipped medications cannot be returned, restocked, or resold.

If you experience a medical issue, adverse reaction, or receive a damaged/incorrect shipment, please contact us immediately. We will work with you on a case-by-case basis to resolve the issue, which may include a refund, credit, or replacement at our discretion.

3. Cancellation Policy

You may cancel your subscription at any time through your Chia account dashboard or by contacting our support team. Cancellation terms are as follows:

  • Before next billing cycle: If you cancel before your next monthly billing date and before a new prescription has been submitted for fulfillment, no further charges will be applied.
  • After billing but before shipment: If you have already been charged for the current month but your prescription has not yet been submitted to the pharmacy, you may request a full refund for that billing cycle.
  • After prescription fulfillment has begun: If your prescription has already been sent to the pharmacy for the current billing cycle, the charge for that month is non-refundable. Your subscription will be canceled effective at the end of the current billing period, and no further charges will occur.

Cancellations take effect immediately for future billing cycles. You will continue to have access to the Chia platform, including health coaching and provider messaging, through the end of your current paid period.

4. Medication Returns

In accordance with federal and state pharmacy laws, prescription medications that have been dispensed and shipped cannot be returned for reuse or resale. This is an industry-wide regulation that applies to all pharmacies and is not specific to Chia.

If you receive a shipment that is damaged, contains the wrong medication, or has a quality issue, contact us within 48 hours of delivery. We will coordinate with our pharmacy partner to resolve the issue promptly, which may include a replacement shipment or a refund at our discretion.

5. Billing Disputes & Chargebacks

If you believe you have been charged in error, please contact our support team before initiating a dispute with your bank or credit card provider. We are committed to resolving billing issues promptly and fairly. Filing a chargeback without first contacting us may result in delays in resolving your issue and may affect your account status.

6. How to Request a Refund

To request a refund or cancel your subscription, you can:

  • Email us at support@chia.health
  • Use the cancellation option in your Chia account dashboard
  • Contact our support team through the in-app chat

Refund requests are typically reviewed within 3–5 business days. Approved refunds are credited to your original payment method and may take 5–10 business days to appear on your statement, depending on your financial institution.

7. Accepted Payment Methods

Chia accepts all major credit and debit cards processed through Stripe. We also accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards. Insurance is not currently accepted.

8. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Chia platform after changes are posted constitutes acceptance of the revised policy.

Questions about billing or refunds?

Email: support@chia.health

Chia Health is operated by Zerolimit Tech LLC.